Frequently Asked Questions
Healthy Benefits+
What is Healthy Benefits+?
Healthy Benefits+ is a program where you receive funds on a regular basis to spend on essential items. Since benefits vary, check with your health plan to learn what kinds of items you can save money on.
When will I receive my Healthy Benefits+ card?
You should have been notified about when you’ll be receiving your card. Check with your health plan for an update on timing.
How do I activate my card?
Call the phone number on the back of your Healthy Benefits+ card. It’s also in your welcome materials.
Why did I receive a Healthy Benefits+ card?
If you received a Healthy Benefits+ card, that means you’re getting funds to spend on essential items. Ask your health plan for more details, and enjoy your special perks!
Are my benefits changing?
No — your benefit amount, covered items and where you can shop are all staying the same. The only thing that’s changed is a new website and app and secure HealthSafe ID login to make your experience better and more secure.
How do I log in to my account?
If you don’t have a username and password, you’ll need to create one so that you can log in to your account and view your benefits.
Can I use Healthy Benefits+ on my smartphone?
Yes! The Healthy Benefits+ experience is even better when you use the mobile app. Download it from the App Store® or Google Play™ now.
HealthSafe ID
What is HealthSafeID®?
Because your security is our top priority, we’ve updated our account sign-in process to use HealthSafe ID. This leading technology strengthens website authentication protocols and enhances the security of your account by adding multi-factor authentication.
Using a HealthSafe ID gives you access to many of your health benefits across UnitedHealth Group with just one username and password. No more multiple passwords for multiple sites. Use it whenever you see the HealthSafe ID name.
How do I know if I have a HealthSafe ID?
Click Register Now and enter your information to check if you have a HealthSafe ID. If you’re already registered, your account will be in the system. If you aren’t registered, you can easily create your account by filling out the fields.
When will I use my HealthSafe ID?
You’ll use your HealthSafe ID to log in to the Healthy Benefits+ app and website. You’ll also use your HealthSafe ID to log in to any other benefits you have through UnitedHealth Group or Optum.
Why do I need to create a HealthSafe ID?
Healthy Benefits+ has moved to a new app and website that include HealthSafe ID login technology. To access the new app or website, you need a HealthSafe ID — and a new Healthy Benefits+ account.
Who owns HealthSafe ID?
HealthSafe ID is owned by UnitedHealth Group, which is the parent company for Healthy Benefits+™ and Optum.
Does HealthSafe ID share my data?
HealthSafe ID does not store any demographic information, and the email we collect is strictly for multi-factor authentication and security purposes.
How can I delete my HealthSafe ID?
Please call the number on the back of your Healthy Benefits+ card to delete your HealthSafe ID account.
How do I create a HealthSafe ID?
Download the new Healthy Benefits+ app and follow the prompts. Or click Create account on the program website.
Do I need to create a HealthSafe ID right now or can I do it later?
In order to use the Healthy Benefits+ app or website, you need to create a HealthSafe ID. Soon, you will no longer be able to access the app or website without a HealthSafe ID.
I already have a HealthSafe ID. Do I need to do anything?
If you already have a HealthSafe ID, simply sign in. Your account should link automatically. In some cases, you may be asked to provide a bit of information, like your member ID, to help us verify your identity.
If I have more than one Healthy Benefits+ account, do I need to create two HealthSafe ID accounts?
No. When you sign in with your HealthSafe ID, we’ll automatically connect your Healthy Benefits+ accounts. If we find multiple accounts associated with your information, they’ll all be available to you when you sign in — no extra steps required.
How do I find or reset my username or password?
If you forget your username or password, you can update it here.
How can I change my password, phone number or email address?
After signing in to your account portal, go to Account Profile and select HealthSafe ID Password & Account Recovery. Then you can update your password, email and phone number.
What if I updated my password but the new password doesn’t work?
Click Forgot password to follow the password reset process. You will be asked to enter your username and then complete multi-factor authentication with an SMS message or phone call.
What if I’m locked out of my account?
After 5 attempts, your account will be locked for security purposes. Please call the number on the back of your Healthy Benefits+ card to regain access to your account.
How do I contact technical support for HealthSafe ID?
If you entered all the requested information and you get an error message, please contact support at hsidsupport@healthybenefitsplus.com or call the number on the back of your card.
Manage your benefits on the go
Download the app to get reminders when your funds expire and reload — so they never go unspent.
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Questions? Need your benefit balance?
Log in to your Healthy Benefits+ account or call your program number. Usage restrictions apply. See cardholder agreement for details. No Cash (except as required by law) or ATM access. All rights reserved.
Optum Financial, Inc. is not a bank; it administers benefit plans on behalf of its plan clients and serves as program manager for partner banks, which hold all funds and are responsible for card issuance.
"Healthy Benefits+" refers to any benefit or reward program(s), and Healthy Benefits+ is offered by Optum Financial, Inc., on behalf of itself and its affiliates. Your participation in a Healthy Benefits+ program is voluntary and subject to eligibility rules and other restrictions included in the Healthy Benefits+ Cardholder Agreement. Funds made available for your use in the program(s) are subject to use restrictions, are not cash, and are not owned by you. You may only be eligible to participate in certain benefit programs as determined by your health plan or Optum Financial. All brands listed are trademarked by their respective manufacturers. Brands and item eligibility and/or availability are subject to change. Healthy Benefits+ benefits must be utilized at participating retailers and may only be used to purchase specific items in accordance with your benefit program. Other restrictions may apply.
Apple, the Apple logo, Apple Pay, Apple Watch, iPad, iPhone, iTunes, Mac, Safari and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. iPad Pro is a trademark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Data rates may apply.
Find a store, check your balance and get support
at HealthyBenefitsPlus.com/CommunityCarePACE
or call the number on the back of your card.
Benefits funded by
